FAQ

Why vegan leather?

We chose vegan leather for our bags and accessories because, in addition to being an eco-responsible option, this material is not of animal origin. It is also durable and easy to maintain. These are all desirable qualities for those with a fast-paced lifestyle!

Warning

Never leave a child unattended with Mini Totem products. Our designs contain small pieces of material that could cause a choking hazard if misused. Babies should always be supervised by an adult when using Mini Totem products. All our products meet the quality and safety standards set by Health Canada.

Our candles must never be left unattended when lit and must be kept away from anything that can catch fire and from animals and children.

Care and maintenance

  • Vegan leather bags and accessories:
    Clean with a damp cloth dampened with a small amount of water and mild soap. Be careful not to use chemicals for cleaning in order to keep the original look of the item. Vegan leather is a very resistant fabric that does not require any protective treatment.

  • Bamboo-cotton quilts, muslin and bibs:
    Machine wash in cold water on gentle cycle and tumble dry on low heat or air dry.

  • Silicone bibs:
    Clean with a damp cloth and mild soap.

  • Hair ties, hair accessories and bow ties:
    Hand wash and dry flat.

  • Cotton Pockets:

    Machine wash in cold water and dry flat to prevent cotton shrinkage. For best results, hand wash with mild soap and dry flat.

  • Candles (mugs):
    For better results, let the top layer wax to melt entirely. Don't let it burn for more than 4 hours at a time. Keep the wick in the middle and trim 1/4" every time it is lit. Extinguish when there is less than 1/2" of was left. Once the candle is completely burnt, wash the mug with very hot and soapy water. Mug is dishwasher and microwave safe

Care and maintenance of Maovic products
To learn more about the care of your Maovic products, visit our Maovic FAQ page

Warranty
Our bags are covered by a one year warranty for manufacturing defects, with proof of purchase. Included manufacturing defects are, among others, seams, clips and zippers. Does not apply to scratches and snags or defect caused by improper use and care of the bag and its accessories. Mini Totem reserves the right to offer repair, exchange or compensation. Mini Totem reserves the right to refuse the application of the warranty if the demand is deemed inapplicable.

Our Cindy and Geneve bags are designed to support up to 10 lbs (94,5 kg). To maximise the use and lifespan of your bag, follow the determined maximum load. When hanging your bag to your stroller, we recommend using the straps intended for that purpose.

By purchasing an item on our website or through our retailers, you confirm that you read our warranty policy, understand it and agree to abide by it if applicable.

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