FAQ
Mini Totem
We chose vegan leather for our bags and accessories because, in addition to being an eco-responsible option, this material is not of animal origin. It is also durable and easy to maintain. These are all desirable qualities for those with a fast-paced lifestyle!
Never leave a child unattended with Mini Totem products. Our designs contain small pieces of material that could cause a choking hazard if misused. Babies should always be supervised by an adult when using Mini Totem products. All our products meet the quality and safety standards set by Health Canada.
Our candles must never be left unattended when lit and must be kept away from anything that can catch fire and from animals and children.
Vegan leather bags and accessories:
Clean with a damp cloth dampened with a small amount of water and mild soap. Be careful not to use chemicals for cleaning in order to keep the original look of the item. Vegan leather is a very resistant fabric that does not require any protective treatment.
Bamboo-cotton quilts, muslin and bibs:
Machine wash in cold water on gentle cycle and tumble dry on low heat or air dry.
Silicone bibs:
Clean with a damp cloth and mild soap.
Hair ties, hair accessories and bow ties:
Hand wash and dry flat.
Cotton Pockets:
Machine wash in cold water and dry flat to prevent cotton shrinkage. For best results, hand wash with mild soap and dry flat.
Candles (mugs):
For better results, let the top layer wax to melt entirely. Don't let it burn for more than 4 hours at a time. Keep the wick in the middle and trim 1/4" every time it is lit. Extinguish when there is less than 1/2" of was left. Once the candle is completely burnt, wash the mug with very hot and soapy water. Mug is dishwasher and microwave safe
Our bags are covered by a one year warranty for manufacturing defects, with proof of purchase. Included manufacturing defects are, among others, seams, clips and zippers. Does not apply to scratches and snags or defect caused by improper use and care of the bag and its accessories. Mini Totem reserves the right to offer repair, exchange or compensation. Mini Totem reserves the right to refuse the application of the warranty if the demand is deemed inapplicable.
Our Cindy and Geneve bags are designed to support up to 10 lbs (94,5 kg). To maximise the use and lifespan of your bag, follow the determined maximum load. When hanging your bag to your stroller, we recommend using the straps intended for that purpose.
By purchasing an item on our website or through our retailers, you confirm that you read our warranty policy, understand it and agree to abide by it if applicable.
Maovic
Change for our decorative covers
Small change for our decorative covers since 2022. The zipper on the side has been replaced by an enveloppe opening in the back. The size does not change, they still fit perfectly on the Maovic pillows you already have at home.
To ensure that children are not able to access the buckwheat hulls inside, we have adapted our mini pillows. Starting in March 2022, there is no more pull on the zipper. Children cannot open their pillow by themselves.
If you need to open your pillow, push a paper clip in the zipper slider. You will ne able to use it as a zipper pull and take it off when you are done.
How to adjust my mini pillow
If you bought a Maovic mini pillow before March 2022, please remove the zipper pull using small pliers. Once the pull is removed, the pillow is safe to use and ready to be put in its decorative cover.
Decorative and white covers
Maovic covers are machine washable. Empty it completely before putting them inside-out in the washer. Tumble dry. Put the hulls back inside using a funnel.
Waterproof covers
Our waterproof covers are made of PUL. They are machine washable. You can tumble dry them at low heat, but it is preferable to hang them to dry tp maximize their lifespan.
Buckwheat hulls
To refresh the buckwheat hulls, place them under the sun. They will heat and desinfect themselves.
Little mess on your pillow? Wash them with soft soap, rinse completely and lay them in thin layer to dry completely before putting them back in your pillow.
To protect your Maovic pillow from spills, our waterproof pillow covers are the best choice.
Buckwheat hulls have a lifespan of approximately 10 years. After that, they can composted. Time to replace your buckwheat hulls? We offer extra buckwheat hulls in bags.
Buckwheat hulls have many advantages. They have anti-dust mite and anti-bacterial properties and a soft, pleasant and relaxing smell. The shape of the hulls help regulate the temperature, adding comfort, and they offer ergonomic support. Because our pillows have a zipper on the side, you can open them to add or take out buckwheat hulls according to your comfort and needs. Contrary to other filling materials that need to be replaced on a regular basis, buckwheat hulls are longlasting. You can simply refresh them and after approximately 10 years, their lifespan is over and you can compost them. Our pillows are a smart choice for our planet.
Health Canada Recommendations
Health Canada recommends to add items in a baby's bed only after 24 months. With this in mind, our mini pillows are designed for children between 2 and 5 years old. Every child is different and your little sleeper is the best indicator. If you are questionning if your little one needs a pillow, observe them when they are asleep. If they put their head on a blanket or a stuffed animal, it might be time to introduce a pillow in their bed to ensure a good night sleep and maximum comfort.
Before 24 months old
For babies with reflux, Maovic's mini pillow is a must! Put it under their head and upper body to offer a stable tilt and help reduce reflux that is often a big source of discomfort. Our pillows are also often use on changing tables for more comfort. They can also be used for supervised naps.
Other uses
Many of you are getting a Maovic mini pillow for your own needs, because it offers great support when sitting at your desk, on the road or when watching tv. It is also the perfect pillow to carry when traveling and on the plane because its small size is optimal, without compromising comfort.
During the designing stage, our pillows have been approved by a team of chiropractors.
Our mini pillows are 10" x 16" and designed for children from 2 to 5 years old.
Our junior and adult sizes are 20"x16". The difference between these 2 sizes is in the amount of buckwheat hulls we put inside. The junior pillow is designed to fit the morphology of children from 6 to 12 years old. It is our grow-with-me size: it contains less hulls, but you can add more progressively, following your child's growth or according to their comfort
All our pillows have a zipper on the side, allowing you to add or take out some buckwheat hulls. You can adjust your pillow according to your favorite sleeping position or your preference between a thicker or lighter pillow.
Our pillows are not waterproof, which means the buckwheat hulls will need to be washed in case of a spill. To protect the hulls, you can put a waterproof pillow cover between your pillow and its decorative cover. Our waterproof covers are made of PUL (the same fabric as cloth diapers) and are available in all our pillow sizes.
Depending on the fabric cut and sewing, the placement of the print might differ from photos. The color might slightly vary, according to the brightness of your screen.