DELIVERY

Free delivery in Canada only with purchase of $ 100 or more before taxes.

Delivery of $10 everywhere in Canada with any purchase under $ 100 before taxes.

Standard delivery 5-7 days. Allow additional delays due to COVID-19.

Mini Totem is not responsible for delivery times caused by the carrier or for lost packages. Once the order has been shipped, you will receive a tracking number by email for tracking with Purolator. If you are having difficulty with your delivery, contact us at info@minitotem.com and we will attempt to resolve the situation.

If the package is returned due to an incorrect delivery address, we will return the item to you at your expense.

RETURN POLICY

15 days from receipt of your items if you are not completely satisfied with your purchase. Items must be in their original packaging and in the original condition and must not have been used. To start a refund process, contact us at info@minitotem.com and we will confirm the address to which you must return your items.

T-shirt returns will not be accepted for fundraising campaigns unless there is an error or production defect. If you would like us to help you choose the size of your t-shirt, contact us or view the size chart for each product.

Sending items for a refund is at your expense. No refunds will be made for used items and we reserve the right to refuse a refund if it does not meet the conditions mentioned above. The delivery costs paid by the customer will not be refunded.

DELIVERY AND RETURN - special collections

All of our special product and t-shirt collections developed for causes, such as the “Keep on Shining” collection, are prepared in limited quantities with production times of 2 to 3 weeks after you purchase the items. The delivery times for these products are therefore longer than for our regular products. Since the t-shirts are created on demand and according to the specifications of the buyers, they are not exchangeable or refundable, except if it is a manufacturing error.

CANCELLATION POLICY

It is possible to cancel your order if it has not yet been processed and / or shipped. Please email us at info@minitotem.com to request cancellation of your order and we will refund you.

ORDER ERROR OR PRODUCT DEFECT

Contact us at info@minitotem.com as soon as you have received the order and noticed an error or a manufacturing defect.

You will be refunded for the costs associated with exchanging the product (standard delivery, without tracking). We will make the exchange within 2-3 days of receiving your defective or erroneous items. If the product is discontinued, we will give you credit for the online store.

WARRANTY

All maternity bags are eligible to a three (3) month warranty from the date of delivery. The three month warranty is applicable if abnormal wear and tear has occurred and is subject to the following conditions:

 

  1. A copy of your proof of purchase, a description of your claim and photos to support it must be provided to validate the warranty.
  2. Mini Totem shall not be liable under this warranty for any damage or defect resulting from misuse, abuse, neglect, improper maintenance, accident, any modifications or alterations made, normal wear and tear.
  3. If the item is no longer available, we will offer a credit for our online store equal to its value.

Mini Totem reserves the right to refuse any request that does not meet its conditions. We reserve the right to offer repair, exchange or compensation. Please contact customer service at info@minitotem.com for more information.

By purchasing on our site, you confirm that you have read, understand and agree to our warranty policy.